Privacy Statement

At Cornish Orchards, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number, expiry date and 3-digit security code. This allows us to process and fulfil your order.

We also ask for your telephone number which enables us to contact you if there is a problem with your order.

How do we protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Both Cornish Orchards and our online merchant services provider SagePay are certified as PCI-DSS compliant, which requires us to follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, and are used to retain information during a single visit only. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. In line with the latest UK legislation, you will be given the option to accept or reject cookies when you visit our website. Please note that some functionality may not work as expected if you choose to reject the cookie used to manage our shopping system.

Will we disclose the information we collect to outside parties?

We do not sell, trade or rent your personal information to others.

We employ other companies and individuals to perform functions on our behalf. Examples would include: delivering packages, sending postal mail, removing repetitive information from customer lists, analysing data, providing marketing assistance and processing credit card payments. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

Your consent

By using our website, you consent to the collection and use of information by Cornish Orchards. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Please note that your personal information may be used by us to occasionally notify you about important functionality changes to our website, new services and special offers we think you'll find valuable. You can opt out of these communications or from our e-newsletters at any time by letting us know.

Responsible Drinking

Cornish Orchards takes its legal obligations regarding responsible drinking seriously.

By placing an order for alcoholic goods you confirm you are over 18 years of age. Please ensure that there will be an over-18 available to sign for the parcel at your chosen delivery address.

Tell us what you think

Cornish Orchards welcomes your questions and comments about privacy. Please send e-mails to apples@cornishorchards.co.uk

Cookies

Cornish Orchards provides online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page.

Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this Website.

You can opt out of non-essential cookies at any time by clicking this link...

Cornish Orchards Cookies

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.

Add-This Cookie

Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.